PRIVACY POLICY

Last updated: 4 September 2026

The Kitchn Social LTD ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you use our website or contact form.

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, The Kitchn Social LTD acts as the Data Controller for the personal information we process.

1. Information We Collect and How We Get It

We collect and process personal information that you provide directly to us through our website contact form or during booking inquiries:

  • Identity Data: Name.

  • Contact Data: Email address, phone number.

  • Communication Data: Details of your inquiry, reservation preferences, or message content.

We do not intentionally collect special category personal data (e.g., health or religious information) via our general contact form.

2. How We Use Your Data and Our Lawful Basis

Under the UK GDPR, we rely on the following legal bases to process your information:

Responding to contact enquiries: Name, Email, Phone, Message details - Legitimate Interests (to manage customer communications and respond to your requests). Managing table reservations / booKINGS: Name, Email, Phone - Contract (necessary to take steps prior to or fulfill a service agreement with you). Processing payments / booking deposits: Name, Email, Payment information - Contract and Legal Obligation (for financial record-keeping).

3. Sharing Your Information (Third-Party Processors)

We do not sell or rent your personal information. We share your data only with trusted service providers who help us run our business operations:

  • Resos: Booking and reservation management software.

  • Stripe: Payment gateway provider (used for processing payments or booking deposits securely).

  • Google Workspace / Analytics: Cloud communications, email hosting, and standard, anonymized web activity analytics.

All third-party processors are bound by contractual agreements to handle your data securely and strictly in accordance with UK GDPR requirements.

4. International Data Transfers

Your data is primarily processed within the UK. Some of our third-party software providers (such as Google or Stripe) may store or process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as UK-approved International Data Transfer Agreements (IDTAs) or Standard Contractual Clauses (SCCs).

5. How Long We Keep Your Data

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected:

  • General Inquiries: Retained for up to 12 months from the last point of contact.

  • Booking & Financial Records: Retained for up to 6 years following the end of the financial year to satisfy UK tax (HMRC) and legal compliance requirements.

6. Your Data Protection Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • Right of access: Request a copy of the personal data we hold about you.

  • Right to rectification: Ask us to correct inaccurate or incomplete information.

  • Right to erasure ("right to be forgotten"): Request that we delete your personal data under certain conditions.

  • Right to restriction: Ask us to limit how we use your data in specific scenarios.

  • Right to object: Object to our processing of your personal data based on legitimate interests.

To exercise any of these rights, please contact us using the details below.

7. How to Contact Us or Complain

If you have questions about this privacy policy or wish to exercise your rights, please contact us at:

The Kitchn Social LTD

101 Fair Close, Bicester, Ox26 4YN, UK

Data Contact: Privacy Team

You also have the right to lodge a complaint with the UK data protection regulator:

Information Commissioner’s Office (ICO)

Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Website: https://ico.org.uk

Helpline: 0303 123 1113